Privacy Policy | Home Away From Home

Our Privacy Policy below explains how we collect, use, protect and otherwise handle your personal information that you provide or that we obtain through our website www.chaconiahome.com.

What personal information do we collect from the people that visit our website?

When you fill out any form or enter information on our website, you may be asked to enter your personal information such as your name; email address; mailing address; phone number; payment information (including your credit card information, authentication information and other billing and account details); information related to your reservation (including your travel details, guest preferences and nationality); data regarding your marketing and communication preferences or that you provide in the course of your participation in a survey, contest or marketing program; your review and opinions about our property or service; and other types of information that you choose to provide to us or that we may obtain about you. We may ask for details on joint travellers, including their names.

When do we collect information?

We collect information from you when you subscribe to our email list; book a reservation online; submit a credit card authorization form; or fill out any form or enter information on our website.

Data We Collect Automatically

When you use our website, some of your personal information is collected automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, and type of data viewed.[AAL1]

Do we use 'cookies'?

We also collect data automatically through cookies. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We may use cookies to:

Understand and save user's preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf such as Google.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of your interactions with our website may be impacted.

How do we use your information?

We may use your personal information in the following ways:

Reservations: We use your personal data to complete and administer your online reservation. If you have not finalized a reservation, we may contract you to follow up on whether you would like to continue the reservation process.
Customer Service: We use your personal data to provide customer service, including personalizing the services you request and your experience and to allow us to deliver the expected level of hospitality at our property.
Guest Reviews: We may use your contact data to invite you by email to write a guest review after your stay. If you submit a guest review, your review may be published on our website, our social media accounts and/or in our other marketing materials.
Marketing Activities: We may also use your data for direct marketing activities (including sending you periodic emails, newsletters, promotions and featured specials, as well as other marketing messages that we think might interest you and in accordance with any communications preferences you have expressed).
Analytics, Improvements, and Research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research (including to third-parties) in anonymous, aggregated form. We use your personal data for analytical purposes to improve our services, enhance the user experience, and improve the functionality and quality of our online services.
Security, Fraud Detection, and Prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisers.
Legal and Compliance: In certain cases, we may need to use your personal information to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s), or to comply with lawful requests from law enforcement insofar as it is required by law.

How we protect visitor information

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and is deleted 3 days after your expected check-out date.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Chaconia Home Away From Home will take reasonable measures to: (i) protect personal information from unauthorized access, disclosure, alteration or destruction, and (ii) keep personal information accurate and up-to-date as appropriate.

Third Party Disclosures

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others' rights, property, or safety.

Third-party service providers: We use service providers to process your personal data for purposes as included in this Privacy Policy, such as facilitating reservation payments, sending out marketing material, or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

Competent authorities: We will disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Third party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Transfer Of Your Personal Information

Your information, including personal information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Your Personal Information

If we are involved in a merger, acquisition or asset sale, your personal information may be transferred.

Retention of Your Personal Information

We will retain your personal information for as long as we consider it necessary for the purposes set out in this Privacy Policy, including to provide services to you, comply with applicable laws, resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities.

Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

We need to perform a contract with you, such as when you create a booking with us
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights
For payment processing purposes
To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

The right to access, update, correct or to delete the personal information we have on you
The right to object: you can object to particular ways in which we are using your personal data
The right of restriction: you can ask us to erase, block or restrict the processing of the personal information we have
The right to data portability: you can ask us to send your personal information that we have to a third party
The right to withdraw consent in certain situations: you can ask us to erase your personal information

Any data request must be done in writing to Chaconia Home Away From Home at 106 Saddle Road, Maraval, Port-of-Spain, Trinidad and Tobago. Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Choices and Rights

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

You can ask us for a copy of the personal data we hold about you;
You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data, subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate, and current. Be sure to inform us as soon as possible regarding any changes to or inaccuracies in your personal data by contacting stay@chaconiahome.com. We will handle your request in accordance with the applicable law.

How can you opt out, remove or modify information you have provided to us?

You can request to have your information removed by contacting us at stay@chaconiahome.com or sending us a message through our form found by clicking on the ‘Contact’ link at the top of any page on our website.

Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.

Privacy of Children

We do not knowingly collect personal information from children under 13. If we discover that a child under the age of 13 has provided us with personal information we will immediately delete this. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.

Service Providers

We employ third party companies and individuals to facilitate our website ("Service Providers"), to provide our Website on our behalf, to perform website-related services or to assist us in analyzing how our website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics
- Google Analytics and Facebook Pixel are web analytics services offered by Google and Facebook that track and report website traffic. Google and Facebook use the data collected to track and monitor the use of our Service. This data is shared with other Google and Facebook services. Google and Facebook may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Payments processors

We provide the ability to pay for your reservation on our website. In that case, we use third-party services for payment processing (e.g. payment processors). We will not personally store your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Contacting Us

If you have any questions regarding this Privacy Policy you may contact us at stay@chaconiahome.com.

Changes to the Privacy Policy

This Privacy Policy may change for time to time. If you want to see changes made to this Privacy Policy from time to time, we invite you to return here to access this Privacy Policy to see the changes.